This award is offered by our staff of gurus to products that we predict clearly show Specially high quality concerning satisfying The existing needs with the B2B and SaaS marketplaces and assist firms with good and productive methods. As a fully ITIL-compliant support desk and asset administration software program, Samanage gives a whole choice of IT integrated methods, equally for large enterprises and little, medium organizations.

When it comes to the full cost of ownership for an IT provider management Answer like Samanage, It truly is important to Think about not just the subscription costs and also opportunity implementation expenditures, schooling expenses, and ongoing maintenance needs.

We talked to Doron Gordon, founder & CEO of Samanage, and questioned him a few issues that we hope reveal a tiny bit more about Samanage for a computer software and its purpose in supporting your get the job done.

“With reporting, measurability, and insights from Samanage, It truly is armed with the info to showcase the correct price of IT to organizational leaders.”

Samanage is often a very fashionable ITIL-All set IT provider desk and asset management Alternative that could be deployed through cloud. It promises to streamline your IT assist workflows and provides you total visibility of IT assets from invest in to depreciation. On this thorough Samanage evaluation, we’ll review every one of the essential components of the application and we’ll go over The weather that really deserve awareness.

This award is given only to major B2B items and reflects The truth that Samanage presents the highest achievable level of company. It highlights The seller’s intensive expertise in the sector they’re providing to and also the needs of their shoppers.

This award is given to computer software alternatives with an extensive cost-free demo give. We really appreciated The truth that Samanage absolutely free demo makes it possible for potential customers to totally evaluate the products’s key capabilities and provides buyers the fully featured strategy and adequate the perfect time to review the software primarily based on their requirements or circumstance.

Eventually, Gordon has shared his views about the importance of insights and visibility in a complete ITIL-All set assistance desk and asset administration Alternative. “Prospects are looking at past the basics of hardware and software program problems, and through expanding visibility and insights, are finding a more substantial purpose in the Group.

Your IT assistance may document best tactics and common challenges and cull them into FAQs inside the Samanage’s Awareness Base. This by yourself can decrease resolution workload so IT support can center on solving far check here more complex troubles.

Our specialists have carried out a full Samanage evaluate detailing its capabilities, consumer suggestions, customer service, and various essential facets. Employing our SmartScore method we gave Samanage an exceedingly gratifying score of nine.

Even so, a thorough evaluation of your exclusive requires plus a deep dive into Samanage's abilities are critical to be certain a seamless healthy.

Possibly the most typical beneficial opinions about Samanage is its dependable client assist. “We could Call them by using chat, email, phone… the choices give us many adaptability,” talked about one particular of numerous glad shoppers.

“IT departments ever more obtain themselves at the center of employee support and digital small business transformation. Mainly because it leaders go after new systems to remodel their enterprise, they've got a chance to develop the part of company administration from an IT assist desk to smart worker provider administration throughout all departments,” mentioned Doron Gordon, Founder & CEO, Samanage.

Samanage features a comprehensive suite of functions and modules built to streamline IT support management processes. Here are several of the key components:

With an IT Service Catalog, you are able to define and publish which assistance solutions are accessible on your online website, much like a purchasing cart of enterprise providers. The catalog also serves like a, for insufficient a greater term, firewall versus nuisance requests.